FAQ

General

Is it possible to get onsite service?

We work closely with technicians in many areas of Australia. Give our sales team a call to ask about our rates.

We require all parts to be fitted by qualified technicians to maintain warranty status. Using unqualified technicians will void the warranty of the unit and the parts provided.

What can I use to clean the unit?

All units and kiosks can be cleaned with a soft damp cloth and glass cleaners.

I’ve lost a cable for my unit can I fit a new one?

Most cables we use are specific cables that have been rigorously tested and conform to the highest standards. Before replacing any cable relating to your unit please contact us to check if the cable you intend to purchase from a third party is suitable.

I need help with installing drivers onto my system, who do I call?

We have a dedicated support team who is ready to answer any questions you may have. Feel free to give us a call.